At USACI, we care about our clients’ success. That’s why we provide support services that go beyond traditional help desks.
Our technical support centers are staffed with qualified consultants with real field experience who are:
Plus, our state-of-the-art Help Desk portal is accessible via any web browser. The portal tracks all support incidents and requests and offers these additional helpful capabilities:
All too often, help desks don’t deliver. They’re not available when you need them, can’t answer your questions and are slow to respond. But at USACI , we take our supporting role seriously so you always get the help you need.
USACI specializes in mainframe database application services and we have some of the nation’s foremost experts in CA-DATACOM/DB, ORACLE on staff. We currently provide database maintenance and support for some of the largest databases in the United States. Many times the cost of a manufacturer’s support can be prohibitively expensive, so we offer CA-DATACOM/DB, CA-IDMS and IBM DB2 customers’ supplemental help-desk support, 24 hours a day, seven days a week for their mission-critical database applications. USACI’s thorough on-boarding process and 24×7 support service eliminates your need for full time Systems and DBA staff. Our support experts will: